Connecticut Seal

General Assembly


Raised Bill No. 467

February Session, 2010


LCO No. 2163



Referred to Committee on Government Administration and Elections


Introduced by:





Be it enacted by the Senate and House of Representatives in General Assembly convened:

Section 1. (NEW) (Effective from passage) (a) For the purposes of this section, "lean techniques" means a method of improving administrative processes that (1) is based upon a focus on a customer service perspective that seeks to optimize value delivered to the public, (2) involves employees, the regulated community and the public in continual improvements and the finding of solutions, (3) uses a continual improvement framework that emphasizes rapid implementation rather than lengthy planning, (4) seeks to reduce the complexity of the process, and (5) uses metrics and visual controls to improve decision making and problem solving.

(b) Each state agency shall identify a process that either requires significant agency processing times or resources or that has a significant impact on the public and, not later than thirty days after the effective date of this section, shall submit a summary of such process to the Secretary of the Office of Policy and Management. Not later than June 1, 2010, the secretary shall compile a list of all agency processes submitted in accordance with this subsection and determine which such processes have the highest priority in terms of the potential savings if streamlined or of the actual economic impact of the process. The secretary shall coordinate the examination and improvement of each agency process and shall seek private entities willing to train agency personnel in implementing lean techniques to improve each process in accordance with subsection (c) of this section without compensation.

(c) Each agency shall, in order of priority as determined by the secretary in accordance with subsection (b) of this section, with the assistance of a facilitator from CONNSTEP, the Labor Department or a private entity that is volunteering its services, use lean techniques to (1) align work processes, identify problematic issues and streamline the process, (2) meet or exceed any processing time guidelines that exist, (3) minimize the number of employees involved and delays in the process, (4) replace paper with technology whenever possible, (5) simplify the process without impacting legal requirements of the process, and (6) develop and track process benchmarks. The agency shall solicit the involvement of employees and the public to highlight and find solutions for areas of the process in need of improvement.

(d) Each agency selected to implement lean techniques shall report, on or before June thirtieth of each year, and quarterly thereafter, to the Secretary of the Office of Policy and Management on the agency's progress in complying with the requirements of subsections (b) and (c) of this section. If the secretary determines that the agency has made insufficient progress toward such compliance, the Governor shall, notwithstanding the provisions of section 4-85 of the general statutes, reduce any allotment requisition or allotment in force for the agency by an amount equal to, in the aggregate, one per cent of the agency's total appropriations for the current fiscal year.

(e) Notwithstanding chapter 10 of the general statutes, it shall not constitute a conflict of interest for any contractor, as defined in section 4e-1 of the general statutes, to provide training of state employees of an agency in lean techniques or to provide facilitators to assist an agency in implementing lean techniques in accordance with subsection (c) of this section without compensation, provided such contractor is not party to a contract with such agency.

This act shall take effect as follows and shall amend the following sections:

Section 1

from passage

New section

Statement of Purpose:

To require state agencies to implement lean techniques to improve current processes.

[Proposed deletions are enclosed in brackets. Proposed additions are indicated by underline, except that when the entire text of a bill or resolution or a section of a bill or resolution is new, it is not underlined.]