Legislative Program Review and Investigations Committee
Department of Public Works: Facilities Management Study
Tenant Representative Survey: DPW Buildings (n=58)
General
1. How long have you worked at this address? (n=57) (5 years avg.)
2. How long have you been your agency/organization's tenant representative at this address?
(n=55) (5 years avg.)
Cleanliness
3. Please rate your building's interior cleanliness: (n=55)
|
Excellent (11%) |
Good (65%) |
Fair (22%) |
Poor (2%) |
4. Please rate your building's exterior cleanliness: (n=57)
|
Excellent (21%) |
Good (60%) |
Fair (18%) |
Poor (2%) |
5. Over the past year, the cleanliness of your entire building has: (n=56)
|
Improved (29%) Remained the same (50%) Deteriorated (16%) Fluctuated (5%) |
||||||||
6. Please rate the current custodial care of your building? (n=54)
|
Excellent (7%) |
Good (69%) |
Fair (19%) |
Poor (6%) |
7. Please rate the following custodial services for your building:
|
Service |
Excellent |
Good |
Fair |
Poor |
|
Vacuuming (n=52) |
8% |
42% |
40% |
10% |
|
Cleaning walls (n=47) |
4% |
32% |
45% |
19% |
|
Cleaning bathrooms (n=53) |
8% |
62% |
25% |
6% |
|
Cleaning windows (n=52) |
2% |
46% |
33% |
19% |
|
Emptying garbage (n=53) |
43% |
49% |
8% |
0% |
|
Cleaning/waxing floors (n=50) |
6% |
62% |
30% |
2% |
|
Refilling bathroom materials (n=53) |
17% |
74% |
9% |
0% |
|
Shampooing carpet (n=49) |
2% |
29% |
33% |
37% |
|
Other (please specify) |
8. As tenant representative, are you aware of any problems with custodial work over the past year? (n=52) Yes (48%) No (52%)
If yes, please explain: __________________________________________________________
9. Have you reported any custodial problems (cleanliness, supplies, etc.) for your agency/organization within the past year? (n=53) Yes (77%) No (23%)
If yes, how would you rate the overall response time(s) to fix the problem(s)? (n=42)
|
Excellent (26%) |
Good (48%) |
Fair (19%) |
Poor (7%) |
If yes, how satisfied were you with the outcome(s):
Very Satisfied (26%)
Satisfied(49%)
Somewhat Satisfied (15%)
Not Satisfied (10%)
10. Who do you first report custodial problems to when they occur? _______________________
Maintenance
11. Please rate the current general maintenance of your building: (n=53)
|
Excellent (9%) |
Good (74%) |
Fair (11%) |
Poor (6%) |
12. Please rate the following maintenance areas for your building:
|
Building Area |
Excellent |
Good |
Fair |
Poor |
|
Interior painting (n=55) |
(5%) |
(62%) |
(25%) |
(7%) |
|
Exterior painting (n=42) |
(10%) |
(57%) |
(14%) |
(19%) |
|
Interior lighting (n=56) |
(18%) |
(61%) |
(18%) |
(4%) |
|
Exterior lighting (n=54) |
(13%) |
(67%) |
(19%) |
(2%) |
|
Flooring/carpeting (n=56) |
(5%) |
(36%) |
(43%) |
(16%) |
|
Internal electrical (enough outlets, etc.) (n=58) |
(17%) |
(52%) |
(19%) |
(12%) |
|
Plumbing (water temp., pressure, etc.) (n=57) |
(14%) |
(65%) |
(14%) |
(7%) |
|
Ceilings (n=56) |
(14%) |
(59%) |
(20%) |
(7%) |
|
Landscaping (n=58) |
(19%) |
(57%) |
(19%) |
(5%) |
|
Parking area (n=56) |
(13%) |
(57%) |
(18%) |
(13%) |
|
Outside trash removal (n=55) |
(16%) |
(76%) |
(5%) |
(2%) |
|
Snow removal (n=56) |
(18%) |
(70%) |
(9%) |
(4%) |
|
Other (please specify) |
13. As tenant representative, are you aware of any problems with repair work over the past year? (n=55) (47%) Yes (53%) No
If yes, please explain: __________________________________________________________
14. Have you reported a mechanical problem (heat, air conditioning, electric, plumbing, etc.) for your agency/organization within the past year? (n=56) Yes (91%) No (9%)
If yes, how would you rate the overall response time(s) to fix the problem(s)? (n=50)
|
Excellent (20%) |
Good (44%) |
Fair (24%) |
Poor (12%) |
If yes, how satisfied were you with the outcome: (n=49)
Very Satisfied (12%)
Satisfied (39%)
Somewhat Satisfied (29%)
Not Satisfied (20%)
15. Who do you first report a repair need to when it occurs? ____________________________
16. Does your building's temperature remain comfortable throughout the year? (n=55)
Yes (33%) No (67%)
17. As tenant representative, are you aware of a routine preventative maintenance program within your building conducted by the building's property management company? (n=53) Yes (43%) No (57%)
Other
18. Please rate the following security-related areas for your building:
|
Security Area |
Excellent |
Good |
Fair |
Poor |
|
Level of security to protect people within your building (n=52) |
(10%) |
(52%) |
(27%) |
(12%) |
|
Level of security to protect people on your building's grounds (parking areas, etc.) (n=53) |
(4%) |
(55%) |
(30%) |
(11%) |
|
Level of security to protect material fromtheft/tampering within your building (n=53) |
(13%) |
(51%) |
(26%) |
(9%) |
|
Level of security to protect material fromtheft/tampering on your building's grounds (n=52) |
(4%) |
(52%) |
(35%) |
(10%) |
19. On average, how often does your building have a fire drill: (n=55)
Never (11%)
Once a year (31%)
2-4 times a year (33%)
More than 4 times a year (13%)
Don't know (13%)