Performance Measurement
Keypoints - Briefing
Performance Measurement
* The purpose of the study is to identify ways to strengthen and systematize the availability and use of performance measurement information in the General Assembly.
* The basic elements of a performance measurement system involve: developing a plan that defines an agency's objectives and the strategies and resources to meet the objectives; identifying measurable performance indicators; collecting and verifying the accuracy of the performance data; analyzing and reporting the data; and using the performance data to make decisions.
* The study identifies two basic performance measurement models:
* Connecticut already has statutes requiring all the key elements of a performance measurement system such as: the development of a long-range vision for the state; agency strategic plans; agency performance measures; and progress reports.
* A 1998 consultant's report done for the Office of the State Comptroller indicated Connecticut's performance measurement system contributed little of value to:
* A 1998 legislative task force study found Connecticut had some performance auditing mechanisms in place, but such mechanisms were not implemented uniformly across state agencies in an on-going manner. The task force recommended a performance review division be established in the Office of Legislative Management.
* If Connecticut is to have a successful performance measurement system, there must be a commitment to the system by executive and legislative leaders.
* Two events external to state government are likely to put pressure on Connecticut to implement a performance measurement system:
* Options for systematizing the availability and use of performance information within the General Assembly fall into two general types: