Legislative Program Review and Investigations Committee
Commission
on Human Rights and Opportunities
Appendix A
LPR&IC Questionnaire of
CHRO Enforcement Investigative Staff
The Legislative Program Review and Investigations
Committee is conducting a study of the Commission on Human Rights and
Opportunities. As part of this
study, we are sending this questionnaire to CHRO employees involved in the
enforcement investigation process.
RESPONSES
WILL BE HELD CONFIDENTIALLY AND WILL ONLY BE USED IN STATISTICAL SUMMARIES.
YOUR INDIVIDUAL RESPONSE WILL NOT BE REVEALED IN OUR REPORT AND WILL
NOT BE SHARED WITH THE AGENCY MANAGEMENT OR ANYONE ELSE.
THANK YOU FOR YOUR COOPERATION.
Please
indicate your length of service with CHRO: 21%
< 5 yrs 29% 5-10
yrs 50% 10+ yrs
Your
current position is: 60% HRO
representative 40% Asst.
Comm. Counsel 1 --%
Other
How
satisfied or dissatisfied
are you with each area below? ( Please
circle. )
|
|
Very
Satisfied |
Satisfied |
Dissatisfied |
Very
Dissatisfied |
|
Computer
and data systems |
-
|
33%
|
33%
|
33%
|
|
Clerical
assistance or support |
13%
|
20%
|
53%
|
13%
|
|
General
work environment |
7%
|
60%
|
7%
|
26%
|
|
Your
job overall |
14%
|
50%
|
21%
|
14%
|
Please tell us to what extent do you agree
or disagree with the following
statements:
|
|
Strongly
Agree |
Agree |
Disagree |
Strongly
Disagree |
|
CHRO
provides relevant training to its enforcement staff.
|
7%
|
27%
|
53%
|
13%
|
|
CHRO
investigators should always be neutral factfinders rather than
complainants' advocates.
|
57%
|
36%
|
7%
|
-
|
|
The
implementation of CHRO policies and procedures varies by
region.
|
40%
|
47%
|
7%
|
7%
|
|
The
implementation of CHRO policies and procedures varies within
region.
|
20%
|
27%
|
47%
|
7%
|
|
My
co-workers have the necessary skills and abilities to do their jobs.
|
7%
|
53%
|
20%
|
20%
|
|
Assignment
of workload is fair.
|
7%
|
50%
|
21%
|
21%
|
|
Enforcement
policy manuals and directives are clear and well communicated.
|
-
|
47%
|
33%
|
20%
|
|
Investigators
should not function as mediators in their own cases.
|
7%
|
13%
|
47%
|
33%
|
|
Complaints
at the investigation stage are handled in a fair, professional, and
timely manner.
|
13%
|
53%
|
53%
|
-
|
|
Handling
the case backlog has had a negative impact on the quality of
complaint processing.
|
20%
|
40%
|
20%
|
20%
|
How would you rate the overall quality
of communication :
- between the central office and your regional office? --% Excellent 13% Good 40% Fair 47% Poor
-
among the regional offices? p;
--% Excellent
20% Good
27% Fair
53% Poor
-
within your regional office? p;
13% Excellent 47%
Good 20%
Fair 20%
Poor
- between the Office of Commission Counsel and
your
regional office? p;
--% Excellent
7% Good
27% Fair
67% Poor
Please
read and complete the following statements: (Check
all that apply)
The
MAR process: 60%
provides effective early case disposition 40%
is unfair to inarticulate complainants 20%
is unfair to those without legal representation
40% helps
control the case inventory
OTHER:___________________________________________________________________
The
use of staff production standards:
60% is unrealistic
and unfair 13% is a good
evaluation measure 40%
compromises the quality of work
20% is
not a problem
OTHER:___________________________________________________________________
The
CHRO complaint process:
7% favors the
complainant --%
favors the respondent
80% is
fair to both parties 7%
is unfair to both parties
OTHER:___________________________________________________________________
What suggestions would you make to improve the work of CHRO? Is there anything else you would like to add? If so, please attach any comments. Feel free to call Carrie Vibert or Michelle Castillo at (860) 240-0300 to ask any questions about our work. Thank you again for your cooperation.