Connecticut
Medicaid Managed Care Council

Quality Assurance Subcommittee

Legislative Office Building Room 3000, Hartford CT 06106
(860) 240-0321 Info Line (860) 240-8329 FAX (860) 240-0023
www.cga.ct.gov/ph/medicaid


Meeting Summary: July 19. 2005

Chair: Paula Armbruster

DSS Update

EPSDT form revision:

The EPSDT task force group met in July.

2003 Preventive Care: adults with no documented use of services

A report on HUSKY A members by age that identified members with no documented claims-based encounters in the calendar year showed that for adults 18-29 years and 30 years and over, health plans varied considerably in the percentages of those that did not use services. Anthem stated the plan implemented an aggressive outreach to all members. It was suggested that:

Other

Anthem BCFP asked for more information on the prenatal pre-registration form that has been standardized by the CT HMO Association, described at the July Council meeting and how this form will be used Medicaid plans. It was suggested that this be an item of discussion at the next DSS/MCO meeting, scheduled for October. Staff will follow-up with Janice Perkins, Health Net, who reviewed this at the MMCC meeting.

MCO Adolescent Performance Improvement Projects (PIP)

Since 2003 there has been increased DSS/MCO attention and activity toward outreach to HUSKY adolescents/families to use preventive care services resulting in significant gains.

Several of the QA Subcommittee’s Adolescent Work Group recommendations, accepted by the Medicaid Council, have been addressed by two State agencies:

In the 2004 PIPs, the plans reported positive results (at end of chart below). Three of the 4 MCOs addressed the important issue of getting teens engaged in preventive care visits and reported improvement in teen preventive care access. Overall preventive adolescent care:

All MCOs will participate in the 2005 adolescent health PIP, with utilization being the primary measurement unit. The 2004 individual plan PIP results would influence the design of the 2005 PIP. While 3 of the 4 MCOs’ initial PIP descriptions presented to the MMCC in April 2004 included some plan to inform providers about the components and importance of a comprehensive teen well visit, only Anthem reported implementing an evaluation of the comprehensiveness of care in the visit. This was a key recommendation accepted by the Medicaid Council but has not become a mandatory component of the 2005 MCO Adolescent PIP. There was concern expressed that focusing on numbers without attendant quality level of EPSDT services does not lead to changes in the outcome of the comprehensiveness of services, in particular for adolescents.

The distribution of the revised EPSDT forms provides an opportunity for each plan to inform providers about the necessary components of an EPSDT visit. And encourage the use of the state form as part of the chart documentation of services.

The QA Subcommittee will meet in September – no meeting in August. The date – September 20th -presents a conflict for Anthem: will look for another monthly meeting time that can accommodate all the MCOs, Chair, providers and others.

2004 MCO Performance Improvement Projects: Adolescent Care

Initiatives (4/04)

Anthem BCFP

CHNCT

Health Net

POne

Broad Focus

Performance Medical Record Reviews, provider education & feedback on quality well care.

Outreach to Teens. Youth advisory group to guide activities.

Study approach of collecting baseline data, providing interventions to improve access to & quality of teen well care

Identify coding issues to better capture well visits, focus on OR to younger teens, provider education on comprehensiveness & guidance components.

Key Components

• I- Clinical Medical Record Review

• II- Data analysis and data trends

• III-QIPs: provider education, develop new EPSDT documentation forms as needed.

• Out Reach to aid members in accessing EPSDT well care

• S.T.R.E.E.T. program involving youth advisory group to guide the plan’s OR to teen members & inform teens of the importance of preventive health care.

• F.O.C.U.S. engaging teens in well care, identifies attractive incentives for well care visits.

2004:

• Education campaign to teens & providers about importance of well care & health risk assessments, anticipatory guidance.

2005:

• Tool to document guidance, check off billing as chart form.

• Education on confidentiality laws, practice guidelines for specific issue, promote appropriate BH screens and develop local referral resources

• Work with providers regarding billing codes.

• Annual Vaccination educational letter to all 11-19 year olds, EPSDT

Incentive program 13-14 year olds, HOH EPSDT monthly screening reminders

adolescents 11-20, Monthly evening EPSDT HOH reminder telephone calls

• for adolescents 11-20.

• Provider letter on comprehensive visit components, expand anticipatory guidance items, parent info. on importance of youth & provider time in the visit.

Timeline

• Phase I: 1Q04 -4Q04

• Phase II: completed 1Q05

• Phase III: QIPs implemented by 2Q05

• STREET, begun in 2002, continues to evolve.

• FOCUS, developed in 2003, continues with new teen info. in 2004.

See above for 2004/2005 activity plans

Build on current work with providers on billing, OR to teens, provider education 2004-05

Results in Brief

Results: Chart Review of PCP groups with large teen pt. population: of 100 PCPs, 97 had adequate documentation of a comprehensive visit, 3 did not. The 97% used some EPSDT chart form for documentation.

Plan: send audit results out & include the revised EPSDT forms when ready.

(Meeting conflict for July 05 SC, CHNCT was prepared to present in June)

Intervention: >well visit reminder mailings to teens/parents, ages 12-16 near birth date.

Results: 2003-04 - increase from 48.1% to 48.8% teen screens based on HEDIS measurement.

Plan: every other month do a data run to capture teens enrolled after birth date.

Results: well visit rate increased from

43% to 53%.

Plan 2005:

*Contact teens/families with no visit after 45 days of enrollment

*Contact family beyond welcome call & check on preventive care visit.