Connecticut Community KidCare

Performance Measurement Project

Project Summary

Purpose:      To develop and implement for the Departments of Social Services (“DSS”) and Children and Families (“DCF”) a performance measurement system for Connecticut Community KidCare program (“KidCare”).  The Contractor will develop a performance measurement system that includes a comprehensive set of performance indicators that reflect the shared goals for the KidCare system of care and have sound psychometric properties to monitor KidCare.  The Contractor will also assist with the implementation of the performance measurement system.

Goal:              Once implemented, the performance measurement system will provide data at the state, regional, and DCF local area levels for the purpose of monitoring the overall access, quality and cost-effectiveness of KidCare including but not limited to the monitoring of the performance of the Departments’ administrative and clinical service contractors and the production of a periodic KidCare performance report card.

Funding:       The Center for Health Care Strategies, Inc. (CHCS) has approved a grant (#99556) in the amount of $250,028.00 for the purpose of this project. 

Performance Measurement Project

Performance Indicator Criteria List

A.               Stakeholder Values

1.                 Access (timeliness and appropriateness)

¨                  Outpatient Treatment

¨                  Urgent Access

¨                  Access to medication evaluation and management

¨                  Residential Treatment Centers

¨                  Intensive Home Based Services (critical)

¨                  Care Coordination

¨                  Solutions to Lack of Access

Þ                Group Therapy

Þ                PCP R_x

Þ                Continuity of Individual Treatment

2.                 Flow (Gridlock)

¨                  Emergency Department

¨                  Hospitals

¨                  Residential

3.                 Child Stability

¨                  Community Tenure

¨                  Placement disruptions (e.g., brief crisis hospitalizations, etc.)

¨                  Placement failures

¨                  Number of Crises

4.                 Decrease in discharge delays and re-admissions to higher levels of care

B.               KidCare Philosophy

1.                 Cultural Competence

2.                 Decrease in Juvenile Justice

3.                 Access to Non-Traditional Services and Supports

4.                 Family

¨                  All Family Members’ Needs Met

¨                  Family Considered as a System

5.                 School Buy-In

6.                 Normal/Mainstream

¨                  Neighborhood Schools

¨                  Attendance

¨                  Outplacement >$40,000

¨                  Roles (Home vs. Out of Home)

7.                 Breadth of Service Array

8.                 Use of Non-Paid Services and Supports and associated cost/savings

¨                  Support Groups

¨                  Neighborhood Groups

¨                  Inclusion in Individualized Service Plans

9.                 Parents as Partners

¨                  Treated with Dignity and Respect

¨                  Communication

¨                  Informed Choice

¨                  Participation in key decisions

¨                  Informed and Educated

Þ                Diagnosis Specific

Þ                Child Specific

¨                  Involvement in Policy Making

C.               Management

1.                 Evidenced-Based Practices

NOTE: Criteria in Stakeholder Values and KidCare Philosophy encompass management issues as well.