CHAPTER 735b*
REPAIR OF CONSUMER GOODS

      *Cited. 31 CA 634.

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Sec. 42-110r. Definitions.
Sec. 42-110s. Written estimates.
Sec. 42-110t. Invoices to show separate charges, used parts, component systems. Replaced parts to be available to customer.
Sec. 42-110u. Signs to be posted advising customer of rights.
Sec. 42-110v. Violations of sections 42-110r to 42-110w.
Sec. 42-110w. Warranties on receiving equipment, reimbursement for costs. Service information and replacement parts. Schematics and pictorials.
Secs. 42-110x to 42-110z.

      Sec. 42-110r. Definitions. For the purposes of this chapter:

      (a) "Repairer" means any person engaged in the business of repairing, overhauling, adjusting, assembling or disassembling consumer goods;

      (b) "Person" means a natural person, corporation, limited liability company, trust, partnership, incorporated or unincorporated association, and any other legal entity;

      (c) "Consumer goods" means any article, except motor vehicles, purchased, leased or rented primarily for personal, family, household or commercial purposes.

      (P.A. 77-532, S. 1; P.A. 95-79, S. 156, 189.)

      History: P.A. 95-79 redefined "person" to include a limited liability company, effective May 31, 1995.

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      Sec. 42-110s. Written estimates. Upon request of a customer, a repairer shall make an estimate in writing of the parts and labor charges necessary for a specific job and shall not charge for work done or parts supplied in excess of the estimate without the consent of such customer.

      (P.A. 77-532, S. 2.)

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      Sec. 42-110t. Invoices to show separate charges, used parts, component systems. Replaced parts to be available to customer. All work done by a repairer for which a separate charge is imposed upon a customer for such work, except for work represented by a charge to the customer in an amount less than twenty-five dollars, shall be recorded on an invoice and shall reasonably describe all service work done and parts supplied. If any used parts are supplied, the invoice shall clearly state that fact. If any component system installed is composed of new and used parts, such invoice shall clearly state that fact. One copy of the invoice shall be given to the customer and one copy shall be retained by the repairer for a period of not less than one year. The repairer shall make available to the customer, if requested at the time a work order is placed, all replaced parts, components or equipment, excepting any parts, components or equipment normally sold on an exchange basis or subject to a warranty. The obligation to make available replaced parts, components and equipment shall not apply to any part, the dimensions of which are less than one-quarter of an inch, when replaced by a jeweler, watchmaker or silversmith.

      (P.A. 77-532, S. 3; P.A. 78-110; P.A. 79-631, S. 17, 111.)

      History: P.A. 78-110 specified that obligation to make replaced parts etc., available does not apply to jewelers, watchmakers or silversmiths in certain cases; P.A. 79-631 made technical correction, substituting "one-quarter of an inch" for "one quarter or one inch" in provision re jewelers, etc.

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      Sec. 42-110u. Signs to be posted advising customer of rights. A repairer shall post a sign twenty-four inches by twenty-six inches in a conspicuous area upon the premises in boldface type, or in such place or places and in such type and size as the Commissioner of Consumer Protection shall require by regulation, which sign shall read as follows:

A CUSTOMER MAY REQUEST...

1. A WRITTEN ESTIMATE FOR REPAIR WORK.

2. A DETAILED INVOICE OF WORK DONE AND PARTS SUPPLIED.

3. RETURN OF REPLACED PARTS, PROVIDED THE REQUEST IS MADE AT THE TIME THE WORK ORDER IS PLACED.

QUESTIONS CONCERNING THE ABOVE SHOULD BE DIRECTED TO THE MANAGER OF THIS REPAIR FACILITY.

      (P.A. 77-532, S. 4; June 30 Sp. Sess. P.A. 03-6, S. 146(c); P.A. 04-189, S. 1.)

      History: June 30 Sp. Sess. P.A. 03-6 replaced Commissioner of Consumer Protection with Commissioner of Agriculture and Consumer Protection, effective July 1, 2004; P.A. 04-189 repealed Sec. 146 of June 30 Sp. Sess. P.A. 03-6, thereby reversing the merger of the Departments of Agriculture and Consumer Protection, effective June 1, 2004.

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      Sec. 42-110v. Violations of sections 42-110r to 42-110w. A violation of any provision of sections 42-110r to 42-110w, inclusive, is a violation of section 42-110b and such violation shall be subject to all of the provisions of chapter 735a notwithstanding the provisions of subdivision (1) of subsection (a) of section 42-110c.

      (P.A. 77-532, S. 5; P.A. 82-418, S. 3, 4.)

      History: P.A. 82-418 replaced a reference to Sec. 42-110v with a reference to Sec. 42-110w, providing that a violation of the warranty reimbursement provision is an unfair trade practice.

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      Sec. 42-110w. Warranties on receiving equipment, reimbursement for costs. Service information and replacement parts. Schematics and pictorials. (a) Any manufacturer who makes an express warranty, as that term is defined in section 42a-2-313, in a sale of receiving equipment, as defined in section 20-342, for personal, family or household purposes and who designates a service representative within the state to honor the terms of such warranty shall reimburse such representative for the cost of providing the services or repairs required under such warranty. The amount of such reimbursement shall be identical to the amount charged by such service representative for services and repairs, including parts and labor, to customers who are not covered by any warranty protection. The quality of service and repairs by such service representative in honoring the terms of any warranty shall be consistent with the services and repairs provided to customers who are not covered by any warranty protection.

      (b) Each manufacturer of receiving equipment doing business in this state shall make available to such service representative current service information and an adequate supply of replacement parts. Such information and parts shall be provided by distributors located in the state within thirty days of the date of order and shall remain available for not less than four years after the date of the final sale of any discontinued model or type of receiving equipment.

      (c) Unless the parties otherwise agree, any services or repairs arising under such express warranty shall be performed within the state if competent and qualified repair or service facilities are available.

      (d) In any such sale of receiving equipment having a value of fifty dollars or more, the manufacturer shall provide to the buyer service literature and legible schematics or pictorials including, but not limited to, wave forms and ohmic, voltage and wattage ratings.

      (P.A. 80-429.)

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      Secs. 42-110x to 42-110z. Reserved for future use.

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