Topic:
APPOINTMENT TO OFFICE; CONSUMER PROTECTION; EXECUTIVE AND LEGISLATIVE NOMS. COMMITTEE; EXECUTIVE AGENCIES;
Location:
EXECUTIVE AND LEGISLATIVE NOMINATIONS COMMITTEE;

OLR Research Report


January 22, 2007

 

2007-R-0123

QUESTIONS FOR CONSUMER PROTECTION COMMISSIONER NOMINEE

By: Daniel Duffy, Principal Analyst

Commissioner of Consumer Protection (CGS §§ 21a-1 and 21a-11)

The commissioner is responsible for administering a regulatory agency that, among other things:

1. investigates consumer complaints about unfair or deceptive trade practices;

2. licenses certain professionals and tradesmen;

3. oversees the sale of alcoholic beverages;

4. prevents the sale of adulterated or contaminated food; and

5. regulates the distribution of prescription drugs.

Questions

1. The Department of Consumer Protection's (DCP's) “Do Not Call” List is extremely popular. And when a consumer signs up for it, he also signs up for the federal list. As of mid-January this year, 1,979,160 Connecticut telephone numbers were on the list. Has the large enrollment caused any administrative problems?

2. The statutes prohibit liquor establishments from selling liquor to anyone under 21 years old. The department has been cooperating with local police departments to enforce the law and, in the past year, found over a hundred minors in Toad's Place in New Haven. Should the law be tougher on either liquor business owners or minors to reduce the incidence of under-age drinking? What can the department do to stop under-age drinking?

3. Each year, home improvement contractors generate more complaints than any other trade. What can be done to reduce consumer dissatisfaction in this area?

4. The department operates five different guaranty funds designed to help consumers recover from harm: the health club guaranty fund, home improvement guaranty fund, itinerant vendor guaranty fund, new home construction guaranty fund, and the real estate guaranty fund. Are they all necessary? Are there other areas in which guaranty funds could benefit consumers?

5. The law requiring plumbers and electricians to meet continuing education requirements has generated a significant number of complaints from tradesmen. What is the compliance rate?

6. Are other professions and trades, such as real estate appraisers or real estate brokers, meeting their continuing education requirements?

7. Do you have a position on the proper ratio of apprentices to contractors?

DD: ts