Connecticut Seal

Substitute House Bill No. 5430

Public Act No. 02-32

AN ACT CONCERNING TELECOMMUNICATIONS CUSTOMERS' RIGHTS.

Be it enacted by the Senate and House of Representatives in General Assembly convened:

Section 1. Section 16-256j of the general statutes is repealed and the following is substituted in lieu thereof (Effective October 1, 2002):

All bills for telecommunications services, whether issued by a telecommunications company or by a billing service, shall (1) contain the name of each carrier providing service as well as a toll-free number for customer complaints for each such carrier printed clearly and conspicuously on the portion of the bill relating to each carrier; (2) clearly and conspicuously identify on the bill those charges for which nonpayment will not result in disconnection of basic, local service; and (3) only label a charge as a tax if such tax is directly assessed by the taxing entity on the customer through the telecommunications company, which tax shall appear as a separate charge on such bill.

Sec. 2. (NEW) (Effective October 1, 2002) Each telephone company, as defined in section 16-1 of the general statutes, as amended, and each certified telecommunications provider, as defined in said section 16-1, shall clearly and conspicuously disclose, in writing, to customers, upon subscription and annually thereafter, (1) whether the removal or change in any telecommunications service will result in the loss of a discount or other change in the rate charged for any telecommunications service subscribed to or used by the customer; and (2) for any promotional offering filed on and after October 1, 2002, with the Department of Public Utility Control pursuant to subsection (e) of section 16-247f of the general statutes, as amended, that the offering is a promotion and will be in effect for a limited period of time.

Sec. 3. (Effective from passage) The Department of Public Utility Control shall conduct a contested case proceeding pursuant to chapter 54 of the general statutes to investigate whether and under what circumstances each telephone company, as defined in section 16-1 of the general statutes, as amended, and each certified telecommunications provider, as defined in said section 16-1, shall be required to provide advance notice to its customers of any change in the services purchased or subscribed to by a customer that results in an increase in such customer's overall monthly bill.

Approved May 6, 2002